Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills, a positive attitude, and the ability to handle various customer inquiries effectively.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or in-person, ensuring a high level of client satisfaction.
- Utilize phone systems effectively to manage incoming calls and provide accurate information.
- Assist customers with reservations, changes, and cancellations while maintaining guest relations.
- Handle guest complaints with empathy and professionalism, striving for resolution and customer retention.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with team members to ensure seamless service delivery across all departments.
- Perform night audit duties as required, ensuring all financial transactions are accurately processed.
- Provide support at the front desk as needed, contributing to a welcoming environment for guests.
Experience
- Previous experience in customer service or guest services is preferred.
- Familiarity with hotel operations and front desk procedures is a plus.
- Strong phone etiquette and communication skills are essential for success in this role.
- Experience with handling guest relations and resolving conflicts effectively is beneficial.
Join us in delivering outstanding service that enhances our guests’ experiences!
Job Type: Part-time
Pay: $13.81 – $15.14 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Morning shift
People with a criminal record are encouraged to apply
Experience:
- Microsoft Office: 1 year (Required)
Location:
- Waxhaw, NC 28173 (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Waxhaw, NC 28173 (Required)
Work Location: In person