Full job description
Job Description Summary:
Accounts for all transactions occurring during the day, records them properly and closes out each 24-hour period.
Job Tasks:
- Performs all duties of a front desk clerk/guest service agent.
- Pay close attention to guest wake up calls.
- Balance all guest room charges by department for the previous day; determine the dollar volume of business done by room guests in each department during the previous day and records it properly.
- Checks and verifies the room status report and analyzes any discrepancies. Prepares housekeeping report for the next day.
- Prepares credit card billings, by credit card, and accounts receivable.
- Accurately posts all charges to guest accounts (room, tax, telephone, valet, food, beverage, misc., etc.).
- Checks and verifies all credit cards have been approved with proper authorization.
- Prepares daily report
- May do interior walk-through
- Performs other duties as required or requested by management staff including attendance of hotel staff meetings and management company meetings.
Other Duties and Responsibilities:
- Communicate with persons outside of hotel – communicate with persons outside of the hotel, representing the hotel to guests, the public in person, in writing, by telephone or by email in a professional manner consistent with the policies of the hotel.
- Communicate with supervisors, peers or subordinates – provide information to supervisors, peers and subordinates in person, in writing, by telephone or by email in a professional manner consistent with the policies of the hotel.
o Maintain a friendly, positive attitude with guests and employees.
o Adhere to all policies, procedures and standards set forth by this department, the Hotel, and the management company.
o Comply with all safety and OSHA requirements.
o Maintain a professional and clean working environment.
o Report to work as scheduled, in professional attire (Approved uniform)
o Direct any questions or concerns to Front Desk Supervisor and General Manager.
Required Knowledge: To perform this job successfully, employee must be able to perform each essential job task satisfactorily. Requirements to follow are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job tasks.
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- Guest and Personal Service – provide optimum guest service by actively looking for ways to help the guest. Ability to convey information effectively, to listen with full attention to what other people are saying, asking questions as appropriate, and not interrupting at inappropriate times. This includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
- Language Skills – Proficient in oral and written communication
- Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions.
Required Skills:
- Certificates/Licenses – Must obtain required franchise certifications within time frame allotted and must be willing to attend and participate in other training seminars, webinars, etc. as required by hotel, franchisor, and the management company.
- Time Management – be able to manage one’s own time and schedule with very little supervision.
Abilities Required:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee should be able to move around and work with others in a small, confined area. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Special Abilities:
Must be organized, dependable, able to work well independently; detail-oriented, flexible in scheduling and prioritization, and self-motivated. Must be tactful, confident and a good listener when dealing with guests and staff.
Job Types: Full-Time
Pay: From $14.50 per hour with .50 raise after 90 days of employment
Expected hours: No more than 40 hours per week
Benefits:
- Employee discount
- Free Parking
Schedule:
- 8 hour shift
- Holidays
- Sunday-Friday
Work setting:
- In-person
Work Location: In person
Additional Details:
1 year in Night Audit Experience is Required.
Job Type: Full-time
Pay: From $14.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Night shift
- On call
- Weekends only
People with a criminal record are encouraged to apply
Work Location: In person