SSA Group is looking for a talented IT Systems Technician Level I to join our team!
We invite interested candidates to submit their applications for the IT Systems Technician Level I by our specified deadline of Friday, January 10, 2025. This deadline ensures a timely and efficient review process, allowing us to move forward with selecting the most suitable candidate. We encourage you to apply before this date to ensure your application is considered in the initial review phase. Applications received after the deadline may be considered on a case-by-case basis, subject to the position’s availability.
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Job Title: IT Systems Technician Level 1
Reporting Relationship: The IT Systems Technician Level 1 reports directly to the Admission Support Services Manager
Job Summary:
The IT Ticketing System Technician Level 1 will be responsible for providing technical support for the ticketing system. This role involves handling support requests, troubleshooting issues, and maintaining system functionality. The IT Ticketing System Technician Level 1 will work closely with other IT Ticketing Systems staff and end-users to ensure that the ticketing system is running efficiently and effectively.
Responsibilities:
- Provide technical support for the ticketing system.
- Monitor and troubleshoot issues with the ticketing system.
- Manage user accounts and access permissions within the ticketing system.
- Respond to support requests in a timely manner and escalate issues as needed.
- Provide end-user training on the ticketing system and related applications.
- Maintain system documentation and update it as needed.
- Work with other IT Ticketing Systems staff to ensure that the ticketing system is integrated with other systems and applications as needed.
- Stay up to date on industry trends and best practices related to ticketing systems and applications.
Qualifications:
- High school diploma or equivalent; some college coursework in computer science or a related field preferred.
- 1-2 years of experience in a technical support role.
- Experience with ticketing systems is a plus.
- Familiarity with Microsoft Office applications.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work well in a team environment.
Compensation and Benefits
- Salary is based on range in consideration of relevant job experience and certification/education
- Flexible Time off – we want our team to take time as they need, so don’t accrue hours but rather give you freedom to schedule within scope of the business and your needs
- Medical | Dental | Vision
- 401 (K) Plan + Match
- Supplemental Insurance
- Company Paid Short- & Long-Term Disability
- Training and Career Development
- Tuition Discount through Partnership College
- Parental Leave
- Meal Plan & Employee Discounts
- $75 monthly cell phone stipend
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”).
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the “Fair Chance Ordinance – Know Your Rights” document for more information. By submitting your job application, you agree you have reviewed the “Fair Chance Ordinance – Know Your Rights” document.