Implementation Project Manager
*Sponsorships Not Available*
About Us:
At KorTerra, we’re on a mission to prevent damage and save lives through innovative technology solutions for the energy and utilities industries. Our collaborative and customer-focused environment empowers us to deliver impactful products that truly make a difference.
About You:
We are currently seeking a customer-centric, energetic, and highly motivated individual to join our team as an Implementation Project Manager. This individual is responsible for giving new and existing customers a world class experience as they begin or expand their relationship with KorTerra.
What You’ll Get to Do:
The Implementation Project Manager will work with customers, sales, and support technicians to understand and deliver timely solutions that best fit the customer’s needs. This individual is a great communicator, a customer advocate, and possesses an understanding of both our software and the industry to guide customers towards the best possible solution during the implementation phase
- Work with customers to identify their needs and come up with creative solutions to solve them.
- Assisting customers on the setup, configuration, and use of the KorTerra software suite.
- Communicating with Developers, CloudOps and DevOps on highly technical issues and situations.
- Translating complex technical issues and situations to non-technical individuals.
- Perform database queries, assist on-premise customers with installation of software patches, and provide technical expertise.
- Troubleshooting a wide variety of technical issues.
- Assisting and/or performing installation and integration into existing on-premise customer infrastructure.
- Log and track support issues through resolution.
- Provide online training and product demonstrations.
What You Bring:
- Technical degree or equivalent work experience required.
- Strong verbal, writing, and organizational skills.
- Excellent customer service attitude.
- Ability to identify problems and actively seek solutions.
- Ability to multi-task and superior problem-solving skills is essential.
- Self-motivated, ability to work independently and perform well as a member of the KorTerra team.
- SQL query knowledge preferred
Benefits:
- Medical, Dental and Vision
- Flexible PTO Program
- Paid Sick and Safe Leave
- 401k with company match
- Life Insurance, LTD, and AD&D Insurance
- Flexible Spending Accounts
- Monthly company events
- Hybrid and flexible work schedule
- Professional development stipend
- and much more!
KorTerra is proud to be an equal opportunity employer of all qualified individuals and prohibits discrimination and harassment of any kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We encourage all qualified individuals to apply.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
- Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
Work Location: In person